Excellent customer service is a must for Winmark franchise brands Music Go Round, Once Upon A Child, Plato’s Closet, Play It Again Sports and Style Encore. As resale retailers, our stores count on their customers to sell product to them as well as buy product from them, so customer service is twice as important as it is to regular retailers.


“Important to keep top of mind is the fact that the service the customer receives during their time in the store will weigh heavily, as it is this feeling that will be remembered long after they have left the store,” writes Sarah Deane, founder of EffectUX in her article titled Three Tips to Increase the Level of your Customer Service Experience.


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